Shipping Policy

Customer support:
contact@mail.glownaturenook.com

Website:
https://glownaturenook.com/

Last updated: September 11, 2026

Shipping and Fulfillment

Orders may be shipped from our overseas fulfillment partners or warehouses.

Order Processing Time

After your payment is completed, orders are usually processed within 2-5 business days. Processing time may be longer during holidays, peak seasons, or promotional periods.

If we are unable to process your order due to inaccurate payment information, incomplete shipping information, or other order issues, processing may be delayed. We may contact you by email if additional information is needed.

Changing Order Information

If you need to change your shipping information or order details, please contact us at contact@mail.glownaturenook.com within 24 hours after placing your order.

Once an order has been processed or shipped, we may no longer be able to modify the order or shipping address.

Tracking Information

When your order has shipped, we will send a shipping confirmation email with tracking information.

Tracking information may take several days to update after the package is handed over to the carrier or arrives in the destination country. If you do not receive tracking information within 5 business days after your order is processed, please contact us at contact@mail.glownaturenook.com.

You can track your package using the tracking number provided in your shipping confirmation email. Tracking may be available through the carrier website or through:
https://www.17track.net/en

Estimated Delivery Time

Estimated delivery time includes order processing time plus shipping time. The delivery estimates below are for reference only and may vary depending on destination, carrier, customs clearance, holidays, weather, and other factors outside our control.

United States: 7-15 business days
Canada: 5-12 business days
Europe: 5-12 business days
Australia: 10-20 business days, excluding certain remote areas

Shipping Rates

Shipping rates are calculated based on the destination country or region, shipping method, order value, and number of items. The final shipping cost will be displayed at checkout before payment.

Free shipping is available for eligible orders that meet the free shipping threshold shown on our website or at checkout.

For the United States and Canada:
Standard shipping may apply to orders below the free shipping threshold.
Free shipping is available for eligible orders of US$95.99 or more.
Express shipping may be available at an additional cost.

For Europe:
Standard shipping may apply to orders below the free shipping threshold.
Free shipping is available for eligible orders of US$85.00 or more.
Express shipping may be available at an additional cost.

For the United Kingdom:
Standard shipping may apply to orders below the free shipping threshold.
Free shipping is available for eligible orders of GBP £75.00 or more.
Express shipping may be available at an additional cost.

For Australia:
Standard shipping may apply to orders below the free shipping threshold.
Free shipping is available for eligible orders of AUD $135.00 or more.
Express shipping may be available at an additional cost.

Delayed or Missing Shipments

If your order does not arrive within 60 days, please contact us at contact@mail.glownaturenook.com. We will review the shipment status with the carrier or fulfillment partner and may offer a replacement or refund depending on the result of the investigation.

If tracking shows that a package was delivered but you did not receive it, please contact us as soon as possible. We may ask you to confirm your shipping address and check with the local carrier before we can determine the next step.

Customs, Duties, and Taxes

Product prices and shipping fees displayed on our website may not include import duties, customs fees, taxes, or other charges imposed by your local customs authority.

Import duties, taxes, customs fees, and related charges may be collected by the carrier or local customs authority when your order arrives in your country or region. These charges are the customer's responsibility unless otherwise stated at checkout.

We are not responsible for delays caused by customs inspection, customs clearance, or local import procedures.

Wrong or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us at contact@mail.glownaturenook.com within 24 hours after placing your order. Once an order has been processed or shipped, we may no longer be able to change the address.

If a package cannot be delivered because the address provided by the customer is incorrect, incomplete, or unavailable, we will review the case and provide assistance where possible. Additional shipping fees may apply if the package needs to be reshipped.

Refused or Unclaimed Packages

If a customer refuses delivery or does not claim a package after delivery attempts, the package may be returned to the sender, held by the carrier, or disposed of according to the carrier's policy.

Refunds or reshipments for refused or unclaimed packages will be reviewed case by case. Additional shipping fees, return costs, or carrier charges may be deducted where applicable.

Returns

Return parcels must be sent to the return address provided by our customer service team after your return request is approved.

For more information, please review our Return and Refund Policy or contact us at contact@mail.glownaturenook.com.